Frequently Asked Question

We’re committed to providing timely and effective support, and part of that commitment includes empowering you with tools to find answers quickly and efficiently. That’s why we’d like to remind you about Mama J, our AFA AI Liason dedicated self-help assistant designed to guide you through resolving common issues—without the need to submit a ticket.

Mama J is available 24/7 and is equipped to handle a wide range of frequently asked questions and routine tasks. From troubleshooting common problems to answering procedural inquiries, she offers step-by-step guidance tailored to your needs.

Why use Mama J?

• Immediate assistance – no need to wait in the ticket queue

• User-friendly interface – intuitive and easy to navigate

• Comprehensive solutions – covers a broad spectrum of topics

• Time-saving – get back to your tasks faster

Before opening a support request, we encourage you to explore what Mama J can do. In many cases, she can resolve your issue in just a few minutes.

IMPORTANT

All questions are recorded for further development of the app, so we can teach the AI the correct answers.

If a question is imperative or sensitive in nature, please refrain from using the AI, we do encourage you to utilize the proper channels such as the ticketing site for these types of questions.

Remember that this tool is an AI bot, it is always recommended you are familiar with your AFA Contract, and to reach out to your local leaders for the most accurate information.